How to Acquire and Use Online Reviews in the Dive Industry
Online reviews are a major factor when customers are choosing a dive experience. Learn how to use the reviews you have and how to acquire more reviews in 2017.
Objectives:
• Learn specifics of how to acquire more reviews, when and how to ask for a review, and what to do with reviews when you get them or get too many
• Learn how to motivate employees to get reviews
• Learn a four-step system for responding to negative reviews
• Learn methods for managing your online reputation
